Frequently asked questions
If you want a property cleared properly and professionally then you need to phone Loxley’s The Removal Company. We are a fully insured, licensed and a responsible company. We are sensitive in delicate situations with a friendly professional service.
- We will not turn up late
- We will not let you down
- We will recycle as much as we possibly can
We clear everything including deceased estates, properties for sale, offices, factories, churches, schools, and much more. Each property is cleared from top to bottom: clothes, blankets, bric-a-brac, sheds, garages, carpets, and even the food from the cupboards. We don’t stop until you are satisfied, we perform full house clearances as well as clearing garages, lofts, flats and commercial properties.
Yes, we have full public liability insurance in place.
Yes, we are fully registered with the Environment Agency
Where possible we will need to visit the property to quote.The service we provide is very good value for money when you consider that to clear a standard, 3-bedroom property, you would probably need to hire 3-4 skips at a cost of between £160 and £200 each. You would then have to fill them yourself as well as organising skip delivery times and permits. We turn up in our Luton van with our staff, and clear everything.
No, we are strictly a clearance company.
Yes, a lot of our customers send us a few photographs of the property to be cleared. This helps us to better understand how many men we will need to complete the clearance, and roughly how long it will take.
You can e-mail your photographs to firstname.lastname@example.org
We try to recycle as much as we possibly can, every clearance is different so it is not always possible to recycle all of the contents from a particular property, However we do average a 90% recycling rate. A lot of clearance companies send all of their waste to landfill as it is easier & quicker to offload their vans, at Loxley’s The Removals Company we only use waste disposal sites that advertise the fact they separate and recycle waste. We also donate a lot of items to charity.
We take all non-reusable rubbish contents to registered Waste and Recycling Management sites where it is sorted and recycled. If there is clothing, usable furniture, brick-a-brac or bedding items in the property, we usually donate them to animal rescue shelters and charity.
We work 6 days a week and our operating times are from 9.00am until 5.00pm. We do not mind working on Saturdays and in extreme circumstances we can work “out of business hours.”
Yes, we offer a comprehensive cleaning service for an additional fee.
No, we do not need you to be at the property whilst we clear it. You can leave the keys with a neighbour or simply post the keys to us (by recorded mail) and we will post them back once the clearance is complete. If your solicitor, estate agent or neighbour is taking care of matters for you, then we can pick the keys up from them and return them when the job is finished. Remember, we know how stressful it can be to deal with a property clearance, especially a deceased estate. That’s why we’re here to help and be as flexible as possible in order to accommodate your needs. If you feel you need to oversee the work, then we can work weekends if you are unable to book time away from work.
Yes (if a standard installation), we do. In fact, we advise clients to leave the disconnection of appliances such as cookers and washing machines to us as we are experienced in these areas.
If the paperwork is unwanted we ensure it is disposed of in a way that it does not fall into the wrong hands – this keeps you or your relative safe from identity theft.
Yes, of course you can. Believe it or not, many of our past customers have just left us alone to get on with the job, in particular, when the clearance is of a deceased estate, people can find the experience distressing. With this in mind, we are always willing to work independently.
We can do the job within 2-3 days’ notice. If it is more convenient for you however, we are always happy to schedule it for a later date of your choosing.
Our house clearance vans are approx 14ft long, 10ft in height, 7ft in width and can carry over Tonnes of household waste.
Yes! The last thing you want is a clearance company turning up and on the day telling you they cannot fit everything into their van. This would leave you the headache and stress of reorganizing another day off work or another company to come back to clear what is left. We will not leave you with items in the property like other house clearance companies and we will not ask for payment until the property is fully cleared.
© Loxley's The Removal Company Ltd 2016. Registered in England & Wales No: 10056141